How To Lose Friends And Alienate People

Taking time off from my Top Secret job designing rocket launch systems and lasers I stumbled across this ‘agency‘ and was super excited when they had a page that said thusly:

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Alright! What do you expect Toptal?! I bet a super empowering message like “Toptal  expect you to be excited about UX and have really cool skillz and be a really cool person!” Continue reading “How To Lose Friends And Alienate People”

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Companies House Beta .GOV Service

Companies House have some really good UX on their own website and as a limited company director I have no issues filing anything so it was excitement that I stumbled across their new .GOV Beta service!

So how is it?

Uhhhh, it has a few issues… Continue reading “Companies House Beta .GOV Service”

UX Of A Robot Restaurant

I was in Taiwan recently and I went to a sushi joint where one orders via a touchscreen interface. I took a few videos because I thought the interaction was good; one could very easily screw this kind of thing up, especially the state of ‘chosen something to eat but not confirmed the order’. I was thinking “how would I design that?”

Fairly straightforward design in the end: choose item > item placed in editable queue > confirm order.

The confirm order step is analogous to telling a waiter/ess what you want and is final and non-editable as it would be in real life.

Anyway, here we go:

Magic!

A really interesting talk by Tim Caynes about endovascular surgery

Yes, really!

A few weeks ago I went to UX Scotland where there was all kinds of super interesting chats and because I am a massive science dork one really caught my eye.

“Designing for visualisation systems in endovascular surgery” may be the hardest thing to say with a mouthful of Maltesers, but it also frames a presentation around how surgeons need very specific visual information during incredibly complex procedures.

Continue reading “A really interesting talk by Tim Caynes about endovascular surgery”

BT’s Website Is A Fcking Disaster

I have been a BT customer since August 2016 and I think I’m on fairly safe ground when I say the service has been … unique.

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During this time I reported a few faults to BT. Let’s see how their website allows me to keep up-to-date with a fault.

Let’s start with the homepage which is a baffling array of shiny flashy things of little relevance to my requirements:

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This page screams to me something along the lines of …actually, it just screams to me.

Anyway, after locating to ‘My BT’ I get a less noisy page where I can at least see some basic account information.

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But rather annoyingly no call to action to report a fault; that option is in a drop down under the ‘Help’ navigation item where it leads us to this page, where the real fun begins!

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I want you to pay attention to that bit in the lower right where it says ‘You don’t have any faults to track’ because I’m pretty fucking sure I do!

After following the instructions to click the Troubleshoot button beside Broadband in the left hand panel, I get the following screen.

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See, there is a fault! Although it’s listed as a Landline problem and not broadband. So confuse! But I’m sure there will be an excellent clarification when I click the ‘Track this fault’ button lower right of the yellow box, right?

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Aye, get tae fuck big man!

But let’s step back in time and revisit this panel.

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Like those kids that discovered a secret world behind the wardrobe in the kitchen, I discovered a secret path to a world of fault documentation via a series of annoying intermediary windows!

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It should be noted BT’s website has Alzheimers ‘cos its forgotten my phone number.

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Aaaaannnnnd my account number.

After clicking Continue we arrive at Tech fault Narnia, Woo-Hoo!8

This is more descriptive and at least gives me hope something is happening; but if I’m being honest I am a broken man. A hollowed out husk of a human. My life force has been sucked from me and I walk the planes between this life and the next clinging onto what possessions I have left; two Babymetal T-shirts and a battered old HTC mobile phone with cracks across the front where I hit it with bloodied fists after getting so frustrated with BT’s ‘Service’.

I  think the only thing I can do is write a formal letter of complaint and close my account.

But what do you think? Are or were you a BT customer? Can you recommend me a better supplier? PLEASE!

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