I went to a talk about eye tracking at UX Scotland

And it was delivered by the excellent Stephen Denning at User Vision. It turns out I know absolutely toss all about eye tracking and it’s a lot more complicated than I thought.

Here are my takeaways: Continue reading “I went to a talk about eye tracking at UX Scotland”

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BT’s Website Is A Fcking Disaster

I have been a BT customer since August 2016 and I think I’m on fairly safe ground when I say the service has been … unique.

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During this time I reported a few faults to BT. Let’s see how their website allows me to keep up-to-date with a fault.

Let’s start with the homepage which is a baffling array of shiny flashy things of little relevance to my requirements:

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This page screams to me something along the lines of …actually, it just screams to me.

Anyway, after locating to ‘My BT’ I get a less noisy page where I can at least see some basic account information.

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But rather annoyingly no call to action to report a fault; that option is in a drop down under the ‘Help’ navigation item where it leads us to this page, where the real fun begins!

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I want you to pay attention to that bit in the lower right where it says ‘You don’t have any faults to track’ because I’m pretty fucking sure I do!

After following the instructions to click the Troubleshoot button beside Broadband in the left hand panel, I get the following screen.

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See, there is a fault! Although it’s listed as a Landline problem and not broadband. So confuse! But I’m sure there will be an excellent clarification when I click the ‘Track this fault’ button lower right of the yellow box, right?

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Aye, get tae fuck big man!

But let’s step back in time and revisit this panel.

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Like those kids that discovered a secret world behind the wardrobe in the kitchen, I discovered a secret path to a world of fault documentation via a series of annoying intermediary windows!

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It should be noted BT’s website has Alzheimers ‘cos its forgotten my phone number.

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Aaaaannnnnd my account number.

After clicking Continue we arrive at Tech fault Narnia, Woo-Hoo!8

This is more descriptive and at least gives me hope something is happening; but if I’m being honest I am a broken man. A hollowed out husk of a human. My life force has been sucked from me and I walk the planes between this life and the next clinging onto what possessions I have left; two Babymetal T-shirts and a battered old HTC mobile phone with cracks across the front where I hit it with bloodied fists after getting so frustrated with BT’s ‘Service’.

I  think the only thing I can do is write a formal letter of complaint and close my account.

But what do you think? Are or were you a BT customer? Can you recommend me a better supplier? PLEASE!

Twitter.

 

Do you need a mobile App?

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I encounter a lot of this: “We need a mobile app for our company!” and more often than not I be all like “no you don’t!”.

Remember: downloading and installing an app is a pain so there must be some compelling reason to install the damn thing!

I thought I would ask some questions that might help you decide whether or not your company needs a mobile app. Continue reading “Do you need a mobile App?”