I’ve been pondering this problem for ages and while a lot of it is learning and doing on the job, really good UXers seem to have a natural knack for making things simple.
And maybe it’s an innate gift, like being able to sing naturally. It’s that ability to look at a very complex situation and draw out the one or two things that define everything. And to *look at something and go “it should just do this” and maybe that can’t be taught.
*yeah yeah, with the caveat they have loads of user research to back up their decisions.