Check Out This BONKERS UX Fail

So on the Twitters @whatusersdo have just put out this jolly report into getting a mortgage online. As you can probably imagine, the process is ‘pain central’ but there was one totally nuts finding:

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You read that correctly. Users have to use the keyboard to move around a form. That is INSANE and utterly hilarious too.

I’m ashamed to admit I’m a BoS/Halifax customer and I really should switch over because they are about as much use as a one legged cat trying to bury a turd on a frozen lake.

Shopping Carts For One Off Purchases?

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I was thinking about this the other day, if I’m in a store and I’m likely to be buying one of a ‘thing’, why is there a concept of ‘Add to cart’?

OK, I get it, you can prompt for other item purchases on the shopping cart page but I just want to get to the page where I can enter my delivery address and credit card info now. I mean, when I buy a fridge I’m going to be buying just a fridge and I don’t want to add it to your stupid cart; just get me to the payment screen already!

So why can’t more ecomms websites cater for this?

Dive into the comments with your thoughts.