The Government Have Built Another Website To Annoy Me

If you have ever had to fill out an online tax return you know how painful it is with the government’s hideous online experience.

So it was with much excitement that I heard about a new beta service! Continue reading “The Government Have Built Another Website To Annoy Me”

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Check Out This BONKERS UX Fail

So on the Twitters @whatusersdo have just put out this jolly report into getting a mortgage online. As you can probably imagine, the process is ‘pain central’ but there was one totally nuts finding:

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You read that correctly. Users have to use the keyboard to move around a form. That is INSANE and utterly hilarious too.

I’m ashamed to admit I’m a BoS/Halifax customer and I really should switch over because they are about as much use as a one legged cat trying to bury a turd on a frozen lake.

Shopping Carts For One Off Purchases?

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I was thinking about this the other day, if I’m in a store and I’m likely to be buying one of a ‘thing’, why is there a concept of ‘Add to cart’?

OK, I get it, you can prompt for other item purchases on the shopping cart page but I just want to get to the page where I can enter my delivery address and credit card info now. I mean, when I buy a fridge I’m going to be buying just a fridge and I don’t want to add it to your stupid cart; just get me to the payment screen already!

So why can’t more ecomms websites cater for this?

Dive into the comments with your thoughts.